Additional info: See FAQs
FAQs
What happens on the visit?
During the first half an hour, we’ll likely be able to –
- Assess what you need doing
- Recommend the best & most economical way to get the job done
- Provide a report/fixed quote to complete the job
- Use any unused time to start work straight away
What happens if you need more time?
Additional time is provided as a fixed quote at £49 per half an hour.
This means, once approved by you, no matter how long it takes us to complete the job, your price is fixed!
(excludes investigations & blockages)
How long will it take?
Most jobs are completed within 1-2 hours.
We want to get it done as quickly & efficiently as possible so we can move onto our next job.
Can I send photos/video?
We prefer to see the job in person to make an accurate assessment.
Does this include materials?
Materials (if needed) are charged in addition to labour & we’ll only charge for materials used.
Does the work come with a guarantee?
All work comes with a 1-year guarantee! T&C’s
How do I pay?
The first half an hour is paid via card payment to secure the booking.
Additional time & materials (if needed) can be paid via cash, card or bank transfer before work commences.
Does this include VAT?
We don’t charge VAT, so this is the rate you’ll pay.
Booking
As agreed via text message
FAQs
Why do I have to pay now?
The first half an hour is charged as a minimum & payment is made to secure the booking.
This stops anyone else from booking this slot.
What if you don't show up?
We 100% will! If we were taking payments and not showing up, our online reviews would reflect this.
We always fulfil the job as promised!
Which address do you need?
The address of the property we’re needed at.
If it’s a tenant, friend or family member, please put their address & contact details for access.
Do I get a receipt?
Yes! All receipts are sent automatically via text message to a digital link.
These can be used for your own records or to claim the money back from landlords/insurance companies etc.